untung44 Privacy Policy

1. Introduction and Scope of This Policy

This Privacy Policy is issued by untung44 ("we", "platform", or "untung44") to explain in detail how the personal information of users ("you") is collected, used, stored, shared and protected when you use the untung44 online gambling platform.

This policy applies to all users who register an account, make a deposit, participate in games or otherwise interact with the untung44 website and services. By using our platform, you agree to the terms set out in this Privacy Policy.

Should there be any changes to this policy, we will notify users via email or an in-platform notification. It is the user's responsibility to review this policy from time to time.

2. Information We Collect

untung44 collects various categories of information to ensure our services run smoothly, securely and in compliance with licensing requirements. Information collected includes:

• Identity information: full name, date of birth, identity card number (MyKad) or passport
• Contact information: email address, mobile phone number and residential address
• Account information: username, password (stored in an unreadable hashed format) and login history
• Financial information: payment methods (Touch 'n Go eWallet, DuitNow, FPX, USDT, BTC, ETH), deposit and withdrawal records, and in-platform transactions
• Technical information: IP address, device type, web browser type, operating system and activity log data
• Gaming information: betting history, games played, bonuses used and winning records

We also collect information you provide voluntarily when contacting our customer support or participating in promotional campaigns.

3. How We Use Your Information

Information collected is used solely for lawful purposes related to the operation of untung44, including:

• Creating and managing user accounts and processing financial transactions
• Verifying user identity to comply with Know Your Customer (KYC) procedure requirements
• Processing money deposits and withdrawals via available payment methods
• Providing 24/7 customer support via live chat and email in Bahasa Melayu and English
• Analysing usage patterns to improve the platform experience and security
• Detecting and preventing fraud, illegal activity or platform abuse
• Complying with legal obligations and international licensing requirements
• Sending users account-related information, promotions and policy updates

4. Information Sharing and Disclosure

untung44 respects user privacy and does not share your personal information with third parties for marketing or commercial purposes. However, there are limited situations where sharing information is necessary:

• Payment service providers responsible for processing deposit and withdrawal transactions
• Third-party identity verification service providers that assist with KYC procedures
• Licensing bodies and regulatory authorities when required by law or licensing conditions
• Law enforcement authorities when we receive a lawful order or court warrant
• Technical partners providing server infrastructure, cybersecurity and hosting services

All third parties working with untung44 are bound by strict confidentiality agreements and are required to comply with data protection standards equivalent to or higher than our own.

5. Cookies and Tracking Technologies

The untung44 platform uses cookies and similar tracking technologies to improve the user experience. Cookies are small text files stored on your device when you visit our website.

Types of cookies used by untung44 include:

• Session cookies: Required to maintain your login status while using the platform
• Preference cookies: Store your language settings, theme and display preferences
• Security cookies: Help detect suspicious activity and protect your account
• Analytics cookies: Collect aggregated usage data to help us understand how users interact with the platform

You can control and delete cookies through your web browser settings. Please note that disabling certain cookies may affect the functionality of the untung44 platform.

6. Data Security Measures

untung44 implements multiple layers of technical and administrative protection to keep your personal information secure:

• SSL/TLS encryption for all data communication between your browser and our servers
• Passwords are stored using a one-way hashing algorithm that cannot be reversed
• Two-factor authentication (2FA) is available as an additional layer of protection for user accounts
• Continuous security monitoring with an active intrusion detection system
• Strict internal access controls — only authorised staff may access user data
• Regular encrypted data backups to ensure safe recovery in the event of an incident

While we take all reasonable steps, no security system is perfect. Should any security incident involving your data occur, we will notify you within a reasonable period in accordance with applicable legal requirements.

7. Data Retention Period

untung44 retains users' personal information for as long as necessary to fulfil the purposes stated in this policy, including legal compliance and licensing requirements.

Generally, active account data is retained for the duration the account remains active plus any additional period required by international licensing regulations. Once an account is closed at the user's request or for other reasons, data will be deleted or anonymised within the specified period, unless the law requires longer retention.

Financial transaction data may need to be retained for longer periods for audit, verification and fraud prevention purposes in line with our licensing body's requirements.

8. Cross-Border Data Transfers

As untung44 operates under an international licence, your personal information may be processed or stored on servers located outside Malaysia. Any such data transfer is carried out with adequate safeguards, including the use of data transfer agreements that comply with international standards.

We ensure that all overseas service providers we use comply with security and privacy standards equivalent to those set out in this Privacy Policy.

9. Protection of Underage Users

The untung44 platform is restricted to individuals aged 21 and above only. We do not knowingly collect or store personal information from individuals below the stipulated age limit.

All users are required to verify their age during the account registration process. Should we find that information belonging to an underage user has been collected unintentionally, we will take immediate steps to delete that information and close the relevant account.

Parents and guardians who believe their children may have registered for or used our platform without permission are advised to contact our support team immediately.

10. Third-Party Services

The untung44 platform may display information about payment providers or technical support services integrated into the platform. Your interactions with those third-party services are subject to their own privacy policies, which are separate from this Privacy Policy.

untung44 is not responsible for the privacy practices of those third parties. We advise users to read the relevant provider's privacy policy before sharing personal information with them.

11. Changes to This Privacy Policy

untung44 reserves the right to amend this Privacy Policy at any time in line with changes in law, industry practices or operational requirements. Any material changes will be communicated to registered users via email or an in-platform notification before those changes take effect.

The "Updated" date at the top of this page reflects the date this Privacy Policy was last reviewed. Continued use of the untung44 platform after changes take effect means you accept the updated terms.

If you disagree with any changes to this Privacy Policy, you have the right to close your account and stop using our platform. To do so, please contact our support team.

12. Contact Us About Privacy

If you have any questions, concerns or complaints regarding this Privacy Policy or how we handle your personal information, our team is ready to assist.

We provide customer support 24 hours a day, 7 days a week via live chat and email in Malay and English. Our team will handle every privacy-related enquiry seriously and thoroughly.

Privacy support email: [email protected]